KPI’s for Employee Training Programs
KPI’s for Employee Training Programs
Employee
training has been increasingly important over the previous few decades. The
elements influencing this transition are numerous and diverse, ranging from the
shift in workforce dominance from Generation X to millennials to changes in how
people currently learn, facilitated by the age of technology, to everything in
between. Several businesses are looking towards online learning as a means to
assist their staff and businesses thrive (Abraham, 2009). While this is a huge
step forward in building a learning culture at work, some employees are failing
to take full advantage of this eLearning-enabled phenomenon. Specifically, the
training implementation process concludes with course delivery (Armstrong,
2014). Employee Key Performance Indicators must be measured in order to conduct
an effective course evaluation and determine whether learning objectives have
been met (KPIs).
The
key performance indicators you choose to monitor should be directly tied to the
goals you've set for yourself at various levels. These could be for
individuals, divisions, or the entire corporation. As an example.
Cost
Per Leaner - Calculating the ROI of your training
program will be easier if you figure out your cost per student. How much on
average do you spend training each employee on your sales team? Consider, among
other things, the cost of travel, the cost of training, and technology
Methodology
(and Technology) Adoption - Adoption is the
proportion of your sales team that is actively utilizing your sales training
strategy. In other words, how many people are adhering to the sales process
based on your evaluations and assessments? Track training session attendance
with employee coaching software, and have coaches regularly check in with new
hires
Time
to Proficiency - A worker's time to proficiency can be
calculated in a number of ways. You can monitor how long it takes an employee
from their first day to passing a test if they must do so in order to start
carrying out their duties
Sales
Goals - If your staff is exceeding sales goals, it means that
your training program is effective and giving them the skills they need to be
successful. If learners aren't reaching the predetermined quota, you may need
to reevaluate your training program or meet with them to uncover knowledge gaps
Employee
Engagement
High
levels of employee engagement are essential in any industry, including sales.
Assessing the sales team's participation may help you gain a better
understanding of how effectively your training department imparts knowledge to
students
Conclusion
Demonstrating
that your program is contributing to employee retention in a number of ways is
the best way to determine the return on investment (ROI) for employee training.
In today's competitive labor market, the most important factors in attracting
and retaining outstanding employees are development opportunities and career
growth.
References
Abraham, K., 2009. Managing Human Resource. 4th
Edition ed. New York: Prentice Hall .
Armstrong, M., 2014. A
guide to people management. In: Armstrongs Essential Human Resource
Management Practices. s.l.:s.n., pp. 143-151.
Hanks, G., 2016. The
Difference Between Hard and Soft Human Resource Metrics. [Online]
Available at: http://smallbusiness.chron.com/difference-between-hard-soft-human-resource-metrics-73984.html
[Accessed 09 Apr 2023].
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